Shipping Policy

Last updated: [November 7, 2025]

At Harper’s Giftshop Boutique LLC, we want to make sure your handmade and custom items arrive safely and on time. Please review our shipping policy below before placing your order.

1. Processing Times

• Handmade & Custom Products: Each item is carefully made to order. Processing time is typically 5–10 business days before shipment.
• Ready-to-Ship Items: Ship within 2–4 business days.
• Processing times may vary during holidays, sales, or large order volumes.

2. Shipping Rates

• Shipping costs are calculated at checkout based on your location and the weight/size of your order.
• Occasionally, we may run free shipping promotions (these will be clearly stated on the website or store page).

3. Delivery Estimates

• Domestic (U.S.) Orders: Usually arrive within 3–7 business days after shipping.
• International Orders: Delivery may take 10–21 business days, depending on the destination and customs processing.
• Please note: delivery times are estimates only. Once an item has been shipped, transit times are beyond our control.

4. Carriers

We primarily ship through trusted carriers such as USPS, UPS, or FedEx. The carrier used may vary depending on the order size and location.

5. Tracking Information

• Once your order has shipped, you will receive an email confirmation with a tracking number (if available).
• Please allow up to 48 hours for tracking updates to appear.

6. Incorrect Addresses

• Customers are responsible for providing the correct shipping address at checkout.
• We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

7. Lost or Stolen Packages

• We are not responsible for lost, stolen, or delayed packages once they are in the hands of the shipping carrier.
• If your package is marked as “delivered” but you did not receive it, please contact the shipping carrier directly to file a claim.

8. International Customs & Duties

• International customers are responsible for any customs duties, taxes, or fees imposed by their country.
• Delays caused by customs are beyond our control.

9. Contact Us

If you have questions about your shipment, please contact us at:

📧 [shop@harpersgiftshopboutique.com]
📍 Harper’s Giftshop Boutique LLC, [301 S McDowell Street Suite 125, Charlotte, NC 28204]