Refund & Return Policy

Last updated: [September 9, 2025]

At Harper’s Giftshop Boutique LLC, we take pride in the care and detail that goes into every handmade and custom-printed product. Because of the unique and personalized nature of our items, we want to ensure you fully understand our return and refund process before making a purchase.

1. All Sales Are Final

• Due to the handmade and/or customized nature of our products, all sales are final.
• We do not accept returns, cancellations, or exchanges once an order has been placed.

2. Damaged or Defective Items

We want you to be completely happy with your purchase. If your order arrives damaged or defective:

• Please contact us within 7 days of receiving your order.
• Provide clear photos of the damaged item and packaging.
• Once approved, we will either:
• Send a replacement item at no extra cost, or
• Issue a store credit/refund (depending on the situation).

3. Non-Returnable Items

The following items cannot be returned or refunded under any circumstances:

• Custom-made products (e.g., nameplates, personalized designs, etc).
• Digital downloads or patterns.
• Sale or clearance items.
• Items damaged due to misuse, neglect, or improper care after delivery.

 

4. Refund Process

• If a refund is approved, it will be processed back to your original payment method.
• Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Shipping Costs

• Shipping costs are non-refundable unless the error was ours.
• Customers are responsible for any return shipping fees unless otherwise agreed upon.

6. Order Issues & Contact

If there is a problem with your order, please reach out to us promptly at:

📧 harpersgiftshopboutique83@gmail.com

📍 Harper’s Giftshop Boutique LLC, [301 S McDowell Street Suite 125, Charlotte, NC 28204]